A Simple Return Policy for Softer Shopping.

Scope of This Return Policy

This Return Policy applies to eligible physical products purchased directly through the official Shree Balaji Toys Shop website operated by SHREE BALAJI TOYS PRIVATE LIMITED.

Returns are subject to the conditions stated in this Policy, our Refund & Cancellation Policy, applicable product-specific terms and mandatory rights available under Indian law.

Products purchased from another marketplace, retailer or third-party seller are subject to that seller's applicable return process.

When a Return May Be Accepted

A product may be considered for return or replacement where, after verification, one or more of the following applies:

• the product delivered is materially different from the product ordered;
• an incorrect product has been delivered;
• the product is received materially damaged;
• the product has a genuine manufacturing defect;
• essential components included with the product are missing at delivery; or
• return is otherwise required under applicable consumer law.

Conditions for an Eligible Return

Except where the nature of a defect makes this impossible, a product submitted for return should normally meet the following conditions:

• the product has not been used beyond reasonable inspection;
• the product has not been washed or cleaned;
• original tags remain attached where supplied;
• original packaging is retained where reasonably possible;
• included accessories are returned with the product;
• the item has not been intentionally damaged or altered;
• the product is returned with the correct order details; and
• the return request complies with the applicable return procedure.

Special Conditions for Soft and Plush Toys

Plush toys naturally contain soft fabric, stuffing and flexible components. Minor differences in shape, fur direction, expression, stuffing distribution, stitching position or measurements may occur between individual pieces.

Plush products that have been washed, used extensively, stained, exposed to odour, pet hair, smoke, moisture or otherwise changed after delivery may not qualify for return for hygiene and product-condition reasons.

Items That May Not Be Returnable

Subject always to mandatory consumer rights, the following items or circumstances may not qualify for voluntary return:

• products damaged due to misuse, accident or improper handling after delivery;
• plush toys that have been washed or cleaned;
• products with removed, damaged or missing tags where the tags were supplied intact;
• items showing staining, strong odour, pet hair or other signs of substantial use;
• products altered, repaired or modified after delivery;
• items missing accessories or essential components supplied with the order;
• products returned for ordinary minor differences in soft-toy shape or stuffing;
• digital gift cards or electronically delivered gift instruments after issuance or use, where applicable; and
• any other item expressly identified as non-returnable before purchase, except where return is required by law.

Damaged, Defective or Wrong Product

If your order arrives damaged, defective, incomplete or materially different from what you ordered, please contact us as soon as reasonably possible after delivery.

To help verify the issue, we may request:

• your order number;
• the product name;
• clear photographs of the product;
• photographs of the packaging and shipping label;
• a short video where the issue cannot be shown clearly in a photograph; and
• a brief explanation of the problem.

How to Request a Return

To request a return, contact our customer support team using the details provided below.

Reverse Pickup and Return Shipping

Where reverse pickup is available and approved, pickup may be arranged through an applicable logistics provider.

Reverse pickup availability depends on the delivery location, courier serviceability and the nature of the return.

Where reverse pickup is unavailable, we may provide alternative return instructions.

Return-shipping responsibility or charges, where applicable, may depend on whether the return is due to a verified seller-side issue or another reason, subject to applicable law and the circumstances of the order.

Inspection of Returned Products

Returned products may be inspected after receipt to confirm that the item matches the order and satisfies the applicable return conditions.

Inspection may include checking:

• the identity of the product;
• the reported defect or damage;
• tags and packaging;
• signs of use, washing or alteration;
• included accessories; and
• any difference between the return request and the returned item.

A return may be declined where inspection reasonably shows that the product does not satisfy the applicable return conditions, except where applicable law requires otherwise.

Replacement

Where an eligible product issue is confirmed, a replacement may be offered where suitable replacement stock is available.

Replacement is subject to availability of the same or applicable replacement product.

If a replacement cannot reasonably be provided, another appropriate resolution, including refund, may be offered in accordance with our Refund & Cancellation Policy and applicable law.

Refunds After an Approved Return

Where a refund is approved after return verification, it will be processed in accordance with our Refund & Cancellation Policy.

The time required for a processed refund to appear in your account may depend on the payment method, bank, payment gateway or financial institution involved.

Colour, Shape and Size Variations

Plush toys may appear slightly different from website photographs because of lighting, screen settings, manufacturing batches, fabric direction, soft stuffing and natural compression during shipping.

Measurements of a soft stuffed product may also vary slightly depending on how the product is positioned and measured.

Such minor differences are not automatically considered defects where the delivered product remains materially consistent with its description.

Consumer Rights

This Return Policy is intended to operate consistently with applicable Indian consumer protection and e-commerce requirements, including the Consumer Protection Act, 2019 and applicable Consumer Protection (E-Commerce) Rules.

Nothing in this Policy is intended to remove, restrict or override any mandatory right or remedy available to a consumer under applicable law.

Return and Grievance Contact Details

For an eligible return request, product issue or grievance, contact us using the details below.

Changes to This Return Policy

We may update this Return Policy where reasonably necessary to reflect changes in our products, fulfilment processes, courier arrangements or applicable legal requirements.

The version published on the website from time to time will apply subject to mandatory rights and the terms applicable to the relevant transaction.